Privacy Policy

NeonMultiplayer Pty Ltd ("NeonMultiplayer", "we", "us", or "our"), operating the website neonmultiplayer.pro, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our social gaming services.

This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using neonmultiplayer.pro, you consent to the practices described in this policy.

1. About Us

NeonMultiplayer Pty Ltd is an Australian company registered in New South Wales.

• Company Name: NeonMultiplayer Pty Ltd
• ABN: 12 345 678 901
• Registered Address: Level 5, 1 Market Street, Sydney NSW 2000, Australia
• Website: https://neonmultiplayer.pro
• Contact Email: [email protected]

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact Form Submissions: Your name, email address, and message content when you contact us via our contact form.
• Newsletter Subscriptions: Your email address when you subscribe to our mailing list.
• Age Verification: We record that you have confirmed you are 18 or over. We do not collect your date of birth or any government-issued identification.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
• Device Information: Browser type and version, operating system, screen resolution, and device type.
• IP Address: Your internet protocol address, used for security and analytics purposes.
• Cookies and Similar Technologies: See our Cookie Policy for full details.

2.3 Game Data

Our social games (Neon Spin Wheel, Neon Slots, Fanta Flip) operate entirely within your browser using local session storage. We do not collect or store game scores, virtual credits, or gameplay data on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you newsletters and updates about NeonMultiplayer (only if you have subscribed).
• To improve our website, games, and user experience.
• To monitor and analyse website traffic and usage patterns.
• To ensure the security and integrity of our platform.
• To comply with our legal obligations under Australian law.
• To enforce our Terms of Service and age verification requirements.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given explicit consent (e.g., newsletter subscription, cookie acceptance).
• Legitimate Interests: To operate and improve our website and services, provided this does not override your rights.
• Legal Obligation: Where we are required to process data to comply with Australian law.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our website (e.g., web hosting, email delivery). These parties are contractually bound to keep your information confidential.
• Legal Requirements: If required by law, court order, or government authority in Australia.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmitted to and from neonmultiplayer.pro.
• Access controls limiting who can access personal data within our organisation.
• Regular security assessments and updates.

While we take all reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact form data: Retained for up to 2 years after your last interaction.
• Newsletter subscription data: Retained until you unsubscribe.
• Analytics data: Retained in aggregated, anonymised form indefinitely.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Opt-Out: Unsubscribe from our newsletter at any time using the unsubscribe link in any email.
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

NeonMultiplayer.pro is strictly intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Gambling Help Online, Google). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of neonmultiplayer.pro after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, NeonMultiplayer Pty Ltd, Level 5, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 8765 4321

We will respond to all privacy enquiries within 30 days.